Verður haldin miðvikudaginn 31.október og mun ég halda fyrirlesturinn "Comparing apples to apples" og er ég þá að fara ofan í saumana á því hvernig er best að bera sig að við "benefit tracking" í verkefnum og hversu mikilvægt það er að nota sömu mælingar og lagt var upp með í byrjun.
Vonandi sé ég sem flesta :)
Ég, Agnes og Hjálmar erum að fara af stað með mjög spennandi námskeið undir línuni "Ferla og gæðastjórnun" í samstarfi með opna háskólanum.
Námskeiðið er 4 lotur og er kennt 1 sinni í viku í 4 skipti.
Lota 1: Stjórnun gæða og verkefna, kennari Agnes Hólm
Lota 2: Stjórnun ferla og virðis, kennari: Viktoría Jensdóttir
Lota 3: Stjórnun umbóta, kennari Hjálmar
Lota 4: Stjórnun teyma, hér verðum við öll að kenna.
Nánari upplýsingar er hægt að fá hér:
Hlakka til að sjá sem flesta en skráning hefur farið fram úr væntingum og er næstum uppselt á námskeiðið. Ég er þó viss um að við munum halda þetta aftur :)
I had been travelling for 15 hours when I finally landed at my destination. I was tired and ready to get to bed. I first searched for a hotel car to see if I might get lucky but I was all out of luck since there was none. I decided to take a taxi since there were like 15 waiting in a line and taking an UBER would have meant probably some waiting time. Well I should have waited! It's ironic that I just posted below picture a few days ago. Where it says that UBER didn't kill taxi business it was limited access and fare control. Well I can add to that after my experience - bad service from taxis's.
I get in the taxi and I tell him where I am going. He was super disappointed in the short distance I was going and asked me again and again why I didn't take the hotel shuttle - even though I explained to him that there was none! When we finally arrive the bill is around 12 dollars and he ask me to pay in Cash. I try to find the cash I had taken out but unfortunately I was super tired and I could not remember where I put them (in my defense I rarely have cash on me ) so credit card it was. Again I disappointed my cab driver and he hummed and grunted over the fact that I couldn't pay cash - even said a few times that he could wait for me search for my cash. After he saw that I wasn't going to change my mind he got the card machine and asked me how much tip I would like to give him. Since the ride was like 5 minutes and he had been very rude I looked a bit baffled. So he suggested I would tip him 10 dollars. Which was almost the same amount as the drive itself. At that point I couldn't be polite anymore and I said I am sorry that's never going to happen and I didn't tip him. In return he didn't want to give me a receipt and almost kicked me out of the car. I was of course super frustrated but there was nothing I could do, he will probably to the same thing to all his customers and nobody will know!!! And just for the record I always tip unless I get bad service then I don't...
So how would this trip have been different with UBER? For starters I would put in the app where I was going and the UBER driver would tell me right away if he wanted the trip and how much it would be. I would be picked up and dropped of and I would pay and get a receipt with the UBER app. In addition I could tip and rate the driver in the app and the driver can also rate me. This keeps the customer focus more on top!
So yes, I will wait for that UBER next time, what will you do!
Viktoría og Lísa